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Stock Return Policy

General email address for stock return: return@herdivaonlinefashion.com

Customers who wish to return or exchange any damaged item are responsible to ensure compliance with our policy below :

  • Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return
  • Item returned must reach our premise within a week from the date of informing us
  • Item must be returned unused, in original condition including taps, tag attached or packages. All items will be inspected upon return to us
  • We will not be responsible for any returned item that fails to reach us
  • Customers are required to e-mail us the Return Details to return@herdivaonlinefashion.com .The format of return details shall be as below :
Return Details
Email: (e.g. abc@gmail.com)
Sales Order Number: (the order number for the item that you want to send back)
Reason: (e.g. stain item/button missing)
Tracking Number: (your courier company tracking number)
Replacement Item: (tell us the item that you want to replace e.g. EB8801)

 

Important Notes

  • The return and replacement shipping fee will be borne by Herdivaonlinefashion provided the return and replacement is due to Damage or Stained item.
  • Any exchange of item is subject to the same design and color only. 
  • If customer request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer.
  • If a higher price item is requested as replacement for a returned item, the remaining balance have to be topped up by customer. Otherwise, if lower price item is selected, the balance will be credited to customer’s Herdivaonlinefashion account for future purchase. No monetary refund is allowed.
  • Herdivaonlinefashion reserves the right to reject any returned goods that do not meet the stipulated Stock Return Policy.

Returnable/Exchangeable Condition Section

  • Items that are terribly damage or stained
  • If the event the quality, design and size of the item are far from your customer’s expectation, exchange of item is allowed with other design; Subject to the return and replacement shipping fee to be borne by customer

Non-Returnable/Non-Exchangeable Condition Section

  • Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the online picture
  • Item design is slightly different from the picture displayed (e.g. button or pocket)
  • Return or exchange is not allowed if size measurement differs about 1-3cm
  • Sold Out items are not available for exchange
  • No Refundable Money & Credit

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